Your admission to hospital
Following your consultation and/or initial referral, we will contact you to agree with you the date and time of your admission to The Rowan Suite at Liverpool Heart and Chest Hospital with all accompanying necessary information.
Introductions
When you arrive, our reception team will register you and if you have not done so in advance, you will complete an Agreement to Pay Form relating to payment of treatment charges. Any shortfall from your insurers must be settled when you leave the hospital. If paying for your own care then payment is taken before you are admitted.
When you arrive at the ward, you will be introduced to your nurse, who will have primary responsibility for your day-to-day care. Your nurse will be able to explain the ward routine and answer any questions you may have. Your nurse will work alongside a multidisciplinary team of clinical specialists including pharmacists, dieticians and physiotherapists to ensure you receive exceptional care.
Shortly after your arrival, you will also be seen by your Consultant. If you have having a procedure that requires further investigations or anaesthetic you will also be seen by other consultants and members of their clinical team.
Your private room
Our private patients benefit from comfortable single occupancy rooms with en-suite bathrooms. Furnished to a high standard, the rooms come equipped with a telephone, and flat screen television screening both domestic and satellite channels. We are also pleased to offer our patients free wi-fi for their stay with us.
In addition to British newspapers, we can supply a selection of international papers on request.
Consent
The Consultant will always make sure that you understand your treatment and the reasons behind it. We will discuss your treatment, its benefits and risks, fully with you before going ahead with it.
We also respect each patient’s right to confidentiality and accordingly will only discuss your care with relatives and carers with yourr consent. In situations where a patient cannot give or withhold consent to treatment then our healthcare professionals must proceed on the basis of what they consider to be the patient’s best interest. In such cases, they will discuss any wishes previously expressed by the patient and may discuss the risks and benefits of proposed treatment with relatives.
What to bring
Each room has an en-suite bathroom, a television and a telephone with direct dial facilities to and from your room. Telephone bills are sent after discharge. Towels are provided, and shaver points are available for electric razors.
Whatever your length of stay, please bring all of your medication, in the original packaging, with you to the ward. Please ensure you have an adequate supply for your stay.
Please bring any mobility aids you normally use, such as walking sticks or frames.
If your planned stay is a day or longer, you should bring with you:
- a copy of your current health insurance certificate or card, to allow us to liaise directly with your insurance company (if your stay is covered by insurance)
- the name, address and phone number of your own doctor or GP
- comfortable clothing such as a tracksuit
- nightclothes, a dressing gown and slippers
- wash bag with washing and shaving materials
- magazines or books that you would like to read
- your personal music player and headphones, if you would like to listen to music.
- money to purchase items from the on-site cafe or shop, if you wish.
We recommend that all valuables including credit cards should be left at home, as the hospital cannot assume responsibility for them. Essential valuables can be kept by arrangement with the nurses.
After your procedure
After your procedure you may come straight back to the ward for the rest of your stay. Alternatively you may spend some time on another ward first, for example our critical care unit, before returning to the Rowan Suite. Your consultant and nursing team will discuss with you your recovery and when you will be ready to leave the hospital.