World Class Heart & Chest Care
at Liverpool Heart & Chest Hospital NHS Foundation Trust

International patients

At The Rowan Suite, we warmly welcome patients from around the globe who come to us for our world-renowned heart and lung care.

We pride ourselves on offering bespoke specialist care to every patient, and have a dedicated International Patient Co-ordinator who works with patients and their families to make their stay as pleasant and stress-free as possible.

We are able to assist international patients with accommodation, local travel arrangements, interpreting services, arranging medical appointments and hospital admission.

Our patients and their families have access to medically-trained interpreters for a variety of languages. Many of our doctors and nurses also speak languages other than English.

Chapel, Multi-Faith Prayer Room and Religious Representatives

At The Rowan Suite, we recognise that religion and belief play important roles in the lives of individuals.

Therefore, we are committed to helping and supporting patients and families in any needs that they may have, whatever their religion or belief. If you wish to be visited by a representative of your faith please let a member of staff know and we will arrange this for you.    

Our Chapel and multi-faith room are open from 6am to 9pm for private prayer and reflection. The room is equipped with a divider (if required), prayer mats and a wash basin.

Self-Pay Patients

Patients seeking internationally renowned clinical expertise at The Rowan Suite and fast access to pioneering treatment, are able to self-refer and fund their own care.

At The Rowan Suite, we offer significant benefits to such patients including access to leading specialists and complimentary interpreters. We also offer competitive pricing, including packages across the specialties and with doctors of patients' choice.

Overseas patients can access our services and specialists by contacting
+44 (0) 151 600 1616.

We understand that navigating the UK healthcare system can be challenging for members. That is why we have established a dedicated helpline for patients with international insurance.

International Insured Patients

At The Rowan Suite, we understand that navigating the UK healthcare system can be challenging for members. That is why we have an International Patient Co-ordinator who can assist patients with international insurance.

We can assist patients/insurers with the following:

  • Appointment with a GP
  • Appointment with an appropriate specialist consultant
  • Arrange hospital admission
  • Assist with the ‘Letter of Guarantee’ process
  • Liaise with consultants regarding billing and any other issues
  • Bespoke case management for complex, high acuity admissions via. a dedicated ‘case manager’ contact
  • Assist with interpreter services where available

We work with all major international insurers and continuously develop new relationships to ensure global access to our hospitals for patients, wherever they are in the world.

Tailored Catering, International Newspapers and TV Channels

At The Rowan Suite, we have a dedicated Chef with bespoke meals freshly prepared on-site. We can cater for a wide range of diets including Halal and Kosher and can also accommodate special requests.

Every private room has a smart television, with both UK and international channels. International newspapers and magazines can also be provided on request.