World Class Heart & Chest Care
at Liverpool Heart & Chest Hospital NHS Foundation Trust

Privacy Policy

Please take a minute to read our privacy policy, if you find anything unclear please contact us.


Liverpool Heart & Chest Hospital (LHCH) and The Rowan Suite promise to protect your privacy. We do this both by this privacy policy, and your rights under the Data Protection Act 1998 and the General Data Protection Regulation 2016/679. This policy explains the information we hold about you, and who else may have access to it.


Your Personal Information

Personal information will only ever be collected and stored by LHCH, with your consent, for the following purposes:

  1. To update and enhance the website and the services provided.
  2. To respond to enquiries you submit via the website.

In such cases where we ask you for personal information, we will inform you of how we intend to use the information and we will ask for your explicit consent.

The only personal information we will collect is that voluntarily supplied by you – this includes items such as name, address, date of birth and your contact details. We do not collect or store clinical information about you – unless you supply it voluntarily within an enquiry.

We will only store your information on LHCH servers located within the United Kingdom. We will not transfer your date outside of the UK. We will only retain your information for as long as is necessary to answer your enquiry or provide services you have requested.


Who else might see my personal information?

We will not share your personal information with any other company. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders.

Should LHCH be acquired by another organisation, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

What are cookies?

This website deposits certain bits of information called “cookies” on a visitor’s computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site’s computers and stored on your computer’s hard drive.

We use cookies to tell us how and when pages in our website are visited and by how many people.

Cookie technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.

Each web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)


What if this Privacy Policy changes?

We reserve the right to change this privacy policy from time to time. We may notify you of such changes, but it is your responsibility to check the policy each time you use the site.


Contact Us

If you have any queries or concerns about this website or this policy, or would like a copy of any data we hold about you on this website, please write to:

The Rowan Suite Liverpool Heart & Chest Hospital NHS Foundation Trust
Thomas Drive
L14 3PE

Last updated: 5th June 2019.